Returns and Exchanges

    1. How do I return something?
    2. Collapse

    Simply contact our Customer Happiness team for a prepaid shipping label (the cost of your return is on us!) via email at, Live Chat, or by calling 1-800-383-6008. Please make sure you reference your order number.


    1. Print a return shipping label from the Orders section of your PureFormulas account.
    2. Pack the item you wish to return in a box.
    3. Attach the return shipping label to the box.
    4. Ship it out for free.

    1. What's your Return Policy?
    2. Collapse

    • 100% refund will be issued on your unopened item(s) returned within 30 days of purchase.
    • Items must be returned in the same (or similar) condition in which they were received.
    • Opened returned products will be discarded and no refund or credit will be issued.
    • Refrigerated products are non-refundable and cannot be returned. Examples include, but are not limited to, probiotics.
    • PureFormulas promotional cards, coupons, promotions, free gifts etc. are non-refundable.

    1. When will I get a refund?
    2. Collapse

    To protect our employees'safety, please note that all returns will be held temporarily for 14 days after they are received. Currently, refunds may take up to 21 days to process. We thank you for your patience.

    1. Did any of your products arrive damaged?
    2. Collapse

    Hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products.
    Please note: You may be asked to provide pictures of your damages to help in the processing of your claim.
    Place a shipping claim by contacting a Customer Happiness representative at 1.800.383.6008 (M-F: 9am-7pm EST), email:, or Live Chat.